Frequently Asked Questions (FAQ)

📦 When will my order be delivered?

To help us keep our prices competitive, Adore Bloom ships orders directly from the manufacturer or from the warehouses of our trusted partners.

Order processing: 1–3 working days (Monday to Friday)

Delivery within the United Kingdom: approximately 4–5 working days

Total estimated delivery time: approximately 5–8 working days

Delivery times are estimates and may vary slightly during busy periods.

⏳ My order is delayed — what should I do?

Most orders arrive within the estimated delivery timeframe. If your order has not arrived within 3 working days after the estimated delivery date, please contact our customer service team and we will be happy to assist you.

🚚 Do I have to pay for delivery?

No. At Adore Bloom, delivery is always free on all orders within the United Kingdom.

💳 Which payment methods can I use?

We offer a range of secure and convenient payment options, including:

Visa
Mastercard
American Express
Maestro
PayPal
UnionPay
Shopify Pay
Google Pay
Apple Pay

All payments are processed securely.

📦 Part of my order is missing — what should I do?

Some orders may be shipped in more than one parcel. Any remaining items will usually arrive within 1–3 working days.

📦 My parcel arrived damaged — what should I do?

Although we take great care when packing all orders, damage may occasionally occur during transit.

Please contact us within 48 hours of delivery and include clear photos showing the damage.

⚠️ Important: Please do not return the parcel before contacting us. Without photographic evidence, we cannot guarantee a replacement or refund.

Our customer service team will review your case and work with you to find a suitable solution as quickly as possible.

🔄 I ordered the wrong item or need a different option — what can I do?

We do not offer direct exchanges.

If you would like a different size, colour, style or variation:

Return the item you received in accordance with our return policy.

Place a new order for the item or variation you would prefer via our website.

This allows us to process your request more quickly.

📧 Still have questions?

Our customer service team is here to help.

Email: info@adorebloomfr.com

Customer service hours:

Monday–Friday: 8:00 am – 6:00 pm (EST)

Saturday & Sunday: 10:00 am – 4:00 pm (EST)

⏱️ We aim to respond to all enquiries within 30 minutes to 24 hours.