Frequently Asked Questions (FAQ)

📦 When will my order be delivered?

To ensure consistently attractive prices, Adore Bloom ships orders directly from the manufacturer or from our trusted partners' warehouses.

Order processing: 1 to 3 business days (Monday to Friday)

Delivery to Canada: approximately 4 to 5 business days

Total delivery time: approximately 5 to 8 business days

Delivery times are estimates and may vary slightly during peak periods.

⏳ My order is late — what should I do?

Most orders arrive on time. If your order has not arrived within 3 business days of the estimated delivery date, please contact our customer service and we will be happy to assist you.

🚚 Do I have to pay for shipping?

No. At Adore Bloom, shipping is always free for all orders in France.

💳 What payment methods can I use?

We offer secure and convenient payment options, including:

Visa

Mastercard

American Express

Maestro

PayPal

UnionPay

Shopify Pay

Google Pay

Apple Pay

All payments are processed securely.

📦 Part of my order is missing — what should I do?

Some orders are shipped in multiple packages. The remaining items usually arrive within 1 to 3 business days.

📦 My package arrived damaged — what should I do?

Although we carefully pack all orders, transport-related damage can occasionally occur.

Please contact us within 48 hours of delivery

Attach clear photos of the damage

⚠️ Important: Do not return the package without contacting us first. Without photo proof, we cannot guarantee a replacement or refund. Our customer service team will quickly do what is necessary to find a solution.

🔄 I ordered the wrong item or the size does not fit — what can I do?

We do not offer direct exchanges. If you would like a different size or color:

Return the item you received

Place a new order for the desired size or color via our website

This allows us to process your request more quickly.

📧 Do you still have questions?

Our customer service team is here to help.

Email: info@adorebloomfr.com

Customer service hours:

Monday–Friday: 8:00 AM – 6:00 PM (EST)

Saturday & Sunday: 10:00 AM – 4:00 PM (EST)

⏱️ We strive to respond within 30 minutes to 24 hours.