Refund policy

Order cancellation

You can cancel your order within two hours of purchase by contacting Email: info@adorebloomfr.com. If your order has already been dispatched, please follow the steps outlined in our return instructions below.

Return conditions

We accept returns under the following conditions:

Return period: Items can be returned within 30 days of delivery.
Item condition: Items must be in their original condition, unused, with all tags attached and in their original packaging.
Receipt or proof of purchase: Required for all returns.

Return instructions

To make a return, please follow the steps below:

Step 1. Contact customer service: Send an email to info@adorebloom.com with your order number, the reason for the return and, where applicable, supporting photos.
Step 2. Receive return authorisation: Our team will respond and provide you with return authorisation and detailed instructions.
Step 3. Package the return: Carefully package the item, ensuring that all tags and the original packaging are included, and enclose the return authorisation form.
Step 4. Shipping: Use a reliable tracked shipping service. The cost of returning the item to our warehouse in the United States is the responsibility of the customer, unless the item is faulty or incorrect.

Refund policy

Processing time: Approved refunds will be processed via your original payment method within 5 days of approval. Your bank or card issuer may require additional time for the refund to appear in your account.
Confirmation: You will receive a confirmation email once the refund has been processed.

If you do not see the refund within the expected timeframe, please contact your bank. For any additional assistance, contact us at info@adorebloom.com.

Exchange policy

We do not offer direct exchanges. If you would like a different size or colour, please return your item and order the desired size or colour through our website.

Exceptions and special cases

Faulty or damaged items: If your item arrives damaged or faulty, please contact us within 48 hours with photos as evidence. Our team will quickly find a suitable solution.

Incorrect product: If you receive an incorrect item, the wrong size or the wrong product, please contact us within 48 hours. We will cover the return shipping costs and promptly send you the correct item.

Lost parcels: If your parcel does not arrive within the estimated delivery timeframe, please contact us so that we can open an investigation with the courier.

Please do not send your return without prior authorisation.

Contact information

For any additional questions or if you need help regarding returns or refunds, please contact us:

Trading name: Adore Bloom
Company name: Venzani
Company address: Verlengde Koolhoverweg 31, 6351JE Bocholtz, NL
Email: info@adorebloomfr.com

Opening hours

Monday to Friday: 8:00 am – 6:00 pm (EST)
Saturday and Sunday: 10:00 am – 4:00 pm (EST)

We aim to respond within 30 minutes to 24 hours.